Can I pay by card?
Yes, we accept Mastercard, Visa & Visa Debit.
We also accept BACS and cash, Unfortunately we no longer accept cheques.
Do I need to pay a deposit for works?
Normally we take payment once works are complete or once a certificate has been issued however there are some instances where we would require a payment upfront.
Any major works where the quoted value is over £1,000 will require a 50% deposit
Any parts which are non stocked special items need to be paid for in advance
My boiler is broken, how quickly can you get here?
We understand this can be stressful especially in the winter months, no matter how busy we are we aim to attend all jobs within 24hours of receiving your call, in the majority of cases we attend same day.
Why do you operate from a mobile number and not an office?
We do not have an office so to speak, we solely operate from our vans. Even though some people feel an office number offers a bit more security I firmly believe in my customers always getting through to myself as i feel i can sometimes offer instant advise and knows everything about the company.